Palm Tree Sign

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Orders typically ship 14-21 business days from the order date but can be longer at times. Shipping times may vary as a result of an increased volume of parcels due to peak periods, especially Christmas.

The personalization preview for each of our signs will provide you with the exact text that will appear on your finished product. What you see in the preview is exactly what you will receive. (no emojis or emoticons). Certain punctuation such as hyphens (dashes) will not appear on your final piece. We recommend periods or slashes in their place. Once your order is placed you have up to 24 hours to change any personalization. After 24 hours, all customizations are final.

Any questions about personalization are answered here on our FAQ page.

The Brushed Steel option could have some imperfections due to it being finished with a clear powder coating (rather than a color coating). Any small imperfections in the metal will show. It will also have rough edges. We will not accept returns/issue refunds due to these small imperfections in the Brushed Steel option.

PRODUCTION TIMES

Monograms

Orders containing monogram pieces will be produced and shipped within 14-21 business days from the date of the order.

Stock pieces

Orders containing ONLY stock items (no monograms or custom pieces) will be produced and shipped within 1-2 weeks from the date of the order.

Custom orders

Orders in this category take 6-8 weeks to design, produce, and ship.

SHIPPING

Delivery Address To ensure that your package arrives safely, we will only ship to a physical address. We do not ship to PO boxes. Shipping Charges Our shipping charges are determined by the size and weight of the package, destination, and applicable sales tax. Shipping on all "Free Friday" items are charged per item.

Shipping Time

Our primary shipping method is USPS Priority Mail which typically delivers within 2-3 days from the date the order leaves our facility. Larger packages are shipped via FedEx Ground or FedEx Home which typically delivers within 3-5 days from the date the order leaves our facility. 

Tracking

Once we ship your order, you will receive an email providing you with the carrier information and a tracking number. Lost Packages To receive a replacement or refund for an order lost in transit/not delivered by the carrier, you must notify us within 60 days of the shipping date.

Contact

Sales@SteelRootsDecor.com and we will verify the shipping address before sending a replacement order. If your package was shipped more than 60 days ago, we will not be able to provide a replacement or refund for the lost items. Packages returned by Carrier If your package is returned to us by the carrier for any reason, such as insufficient address, unknown address, undeliverable, unable to forward, etc., you will need to pay for shipping to a corrected address. If you choose to not pay for shipping, we will refund payment for stock pieces less a 20% restocking fee. We will not issue refunds for monogram or custom pieces and we will not refund the original shipping charges. International Orders Unfortunately, we do not currently offer international shipping. This is an option that we may be looking into in the near future.